International Orders

1. WHEN WILL MY VIDEO DVDs ARRIVE?
   
   We will notify you of the date that we ship by e-mail.  From that date typical delivery times to most International destinations run about 2 - 3 weeks.  If you ordered shipment by Fedex or UPS, typical delivery times are about one week or less.
   
   
2. DVD ENCODING
   
   Our videos are encoded in mpeg-2 format (just like the Hollywood movies). They will play in any computer DVD drive, or set-top DVD player connected to your TV.
   
   Our DVDs are duplicated without country codes or limitations. We have shipped to almost every country on earth, and our DVDs have played everywhere without difficulty.
   
   
3. INTERNATIONAL SHIPPING
   
   We use International First Class Mail for shipments outside of the US & Canada.  We are advised by the US Postal service that the tracking number assigned for International First Class Mail does not guarantee delivery confirmation, since some countries do not use the same tracking system as the US Postal service.  However, we should be able to track to the last known recipient (which may be the customs agent), if a package is not delivered.
   
   If your video order is lost in transit, we will NOT be held accountable for that. We don't control the postal service!  In this event, should you wish for us to ship a replacement set of videos, additional charges may apply!
   
   FEDEX and UPS carriers are the most reliable for International Shipping. If you wish to be completely certain that you will receive your video order - and be able to track it - then we encourage you to use Fedex or UPS.  The prices are a bit expensive, but the reliability and timely service is unmatched.
   
   
4. PAYMENT FOR INTERNATIONAL ORDERS
   
   We accept all major credit cards, however, our payment gateway through Chase Bank has strict regulations on security and verification processes. Not all countries have approved agreements with Chase. Please check the country listing on our store at checkout. If your country is not listed, we encourage you to use PayPal. 
   
   
5. PAYPAL
   
   There are 3 ways to use PayPal.
   
   
   • Use Your PayPal Account:
     Just click the PayPal button at checkout. At the PayPal page enter your username and password, then complete the transaction.
     
     
   • Use your Credit Card on PayPal (you don't need to have a PayPal Account):
     Just click the PayPal button at checkout. When you get to the PayPal page, there will be a link to check out using PayPal without a PayPal account. They have this in small print, so you have to look for it. Then complete the transaction using your credit card info. You won't need your own PayPal account (we have that for you).
     
     
   • Send money by e-mail on PayPal:
     Go to the PayPal website and click on the link to send funds to an e-mail address.
     Enter our e-mail address (ibkmd@showdogvideopros.com) and complete the additional information requested.
     
     

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