SDVP FEATURED VIDEO!

Click on the picture link above
to view a sample of
our edited video.
View in a larger window here.

BREEDS ON VIDEO DVDs



 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


 

Policies and Procedures

    DVD Disc Titling Policy

          We title every dog entered in every conformation class that we film on-screen with their AKC registered name, Sire and Dam.  On the actual video we use a sub-screen template so that the titling does not overlap the exhibit of the dog, which thereby permits an unobstructed view of the dog.

Dog Identification

            In order to label each dog, we rely on identification by the armband number.  Accordingly, we must get an unobstructed clear view of the armband number.  This can sometimes be quite difficult, even with the permanent video recording.  If we cannot clearly see the armband number, we cannot accurately identify the dog!  In that case, we must list the name, sire and dam as “N/A” – Not Available – on screen.  Here are the kinds of problems that we typically encounter:

  1. Brushes, Combs, Toys and Bait:  It is quite common for handlers to use their armband and rubber band to hold various utensils that they need in the ring to exhibit the dog.  If one of these things blocks the number, we just cannot correctly identify the dog.

  2. Armband Placement:  The armband should be placed above the elbow on the upper arm with the number facing outward.  This permits easy viewing by the Judge, and correct identification on the video.  We experience numerous variations on this.  For example, some will place the armband on their bare arm and allow a sleeve of their top to drape over the number.  Some girls are so skinny that the armband literally goes twice around their arm.  Some gentlemen will wear their armband over their suit coat and in the crotch of their elbow.  We encounter armbands where the number is pointed backward, and even upside down!  We could make a full length movie of the variations, but the bottom line is that if we cannot catch even a single frame of unobstructed view of the number, we cannot securely identify the dog and title it on-screen.
  3. Armband Contrast and Color:  Some shows opt for ‘decorative’ armbands, with multi-colors, superintendent or show logos, and fancy fonts.  Anything other than a large clear black number on a white background paper increases the difficulty to read the number significantly.  We try very, very hard, but if the number blends into the background or the show logo, we cannot clearly identify the dog and title it on the video.

  4. Handwritten Armbands:  We all know the situation.  Someone throws away their armband and then realizes that they need to go back in the ring for reserves, or whatever.  Or, for some reason, the armbands are not available and the stewards start handwriting numbers.  Those handwritten numbers are almost impossible to read!  Again, if we cannot see it, then we cannot identify the dog and title it on the video.

  5. Ring Protocols:  Judging protocols are at the discretion of the judge, but also influenced by how the ring is setup in terms of entry and exit points, matting, carpeting, etc.  If the placements and awards are given with the left arm pointing outside the ring, it becomes quite difficult to identify the dogs.  Another difficulty relates to multi-entry classes (Stud Dog, Brood Bitch, Brace, Team, Extended Generations, Breeder Classes, etc.).  The shear size of these classes can leave the dogs and handlers standing right up against the camera, and their armbands impossible to see.  We do the best we can.

  6. No Armband:  Although the AKC policy is that every dog in every class being exhibited must be identified by armband number, we still see entries without an armband!  It most commonly occurs with Stud Dog and Brood Bitch types of classes, where the get come in the ring without an armband.  There is nothing we can do about that.  Again, no armband number, no title on the video.

Titling Data Sources

Once we have identified the dog by armband number, we then go to the source reference for the dog’s AKC registered name, Sire and Dam, which is the published catalog for each show.  We literally “copy and paste” from the catalog into the video editing software.  What this means is that if the information is incorrect in the catalog, it will also be incorrect on-screen in the video!

            Most show superintendents and show secretaries post an on-line version of the catalog, either as a website or as a pdf type of document.  Many, but not all, will process corrections if identified, and post the corrected version after the show.  Since we are accessing the on-line catalog to do our titling after the show, it is this corrected version that we will be using.

            For some shows there is no on-line version of the catalog.  In that case we scan the actual catalog that is published at the show, and then perform OCR – Optical Character Recognition – on the text.  OCR is really quite good from a high quality scan.  We then use that text document to “copy and paste” into the video editing software.  Error rates are higher, however, using this method.

            We do use the entire name and titles for every dog.  If either the AKC registered name or earned titles is incorrect in the catalog, unfortunately it will be incorrect on the video.  We make well over 100,000 titling entries on our videos each year.  It is simply not feasible to research and correct every single one.        

Class Placements and Awards

            We also label the class placements, winners, reserve winners, major awards (Breed, Opposite, Best of Winners), Selects, ‘Best of’s’ and Judges Awards of Merit on our videos.  We do rely on clear identification of the dogs receiving these awards by armband number.  Sometimes we have to work assiduously to identify the actual dog by some physical characteristics, or we key to the handler.

            While we do compare our visual record of the placements and awards to the marked catalog (either on-line or at the show), the bottom line is that the video is considered the gold-standard record for the results of the show.  None of the superintendents, secretaries or judge’s book is infallible.  We find that although error rates are low, they do occur.  If there is a discrepancy between the written record and the video, as long as we can clearly see the armband number and ribbon award being handed to the exhibitor, we will use that information to label placements and awards on the video.

RETURN TO TOP

    Titling Error Correction Policy


           Errors occur.  It is a fact of life.  No one sits up at night plotting to mistakenly label a dog, their sire, their dam or their award.  Most show superintendents and secretaries work very hard to get the information right in the catalog.  And so do we on the video!

            We do title well over 100,000 dog names and titles each year on our videos.  We make mistakes, we know.  Our processes are complicated because we must first identify the entry by armband number, then locate that number in the catalog, and then copy the information onto the video.  While it seems straightforward, there are three sources of error in the process:  incorrect (or incomplete) identification of the dog, incorrect or incomplete information in the catalog, and then simple human error in the “copy and paste” process.  We do our very best.

            If you know in advance that there is an error in the catalog for your dog’s name, titles, sire or dam, you should try to correct that with the show superintendent or secretary.  If that corrected information is in the on-line catalog after the show, we will have it correct on the video.  Also, we can incorporate the corrected information into the video if you provide that to us before we edit and title the final product.  To do so, send an e-mail to: showdogvideopros@gmail.com.

            If you find an error in the titling on the final video product, we sincerely regret that.  While we take full responsibility for our errors, we have found that commonly it is related to incorrect information in the catalog, or an inability to clearly identify a dog.  Unfortunately, there is no remedy that we can offer once the final video is published.  This policy is the same as a show superintendent supplying a printed catalog at the show.  If the catalog has an error in it, the show super doesn’t run out to do a new print run to correct the error.  Similarly, we do not duplicate and distribute another whole set of videos.

            In rare instances we may make an error in the titling of a major award, e.g. Best in Specialty Show.  We do recognize that our videos are a permanent record of your National Specialty Show, and we do try very hard to have that record correct.  Accordingly, if there is a significant error in the permanent record of a major award, we will consider re-publishing and re-distributing corrected discs.

RETURN TO TOP

    Shipping and Delivery Policy

 US Domestic Shipping Policy
 
         At this time, ShowDogVideoPros.com ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands by First Class Mail with Delivery Confirmation Tracking.  Applicable shipping and handling fees may be charged, as indicated at the time of purchase.

US Domestic Lost Shipment Policy

         ShowDogVideoPros.com will notify you by e-mail that your video order has shipped.  If after an appropriate period elapses your video order appears to be lost in transit, please notify us by e-mail.  While we don't control the postal service, we should be able to track your package to its last scan point, and determine the cause of the delay. 

        Since we use First Class Mail with Delivery Confirmation and Tracking, it is possible to track and locate a so-called "lost package".  If we determine that a package was not delivered due to our error, we will send a replacement shipment at no additional cost to you.

         If instead the loss was due to an error on the part of the customer, ShowDogVideoPros.com will send a replacement shipment at the duplication cost of $5.00 per DVD, plus applicable shipping and handling fees. In the alternative, either ShowDogVideoPros.com or purchaser may decide to cancel the order. If upon agreement the order is canceled, the difference between the actual purchase price and the replacement price ($5.00 per DVD plus shipping and handling fees) will be refunded.

International Shipping Policy

        ShowDogVideoPros.com ships merchandise to International destinations using International First Class Mail with Delivery Confirmation Tracking.  Additional fees do apply.  Please contact us by e-mail for custom shipping cost quotations using alternative carrier services (FEDEX or UPS).

         We are advised by the US Postal service that the tracking number assigned for International First Class Mail does not guarantee delivery confirmation, since some countries do not use the same tracking system as the US Postal service.  However, we should be able to track to the last known recipient (which may be the customs agent), if a package is not delivered.

        FEDEX and UPS carriers are the most reliable for International Shipping. If you wish to be completely certain that you will receive your video order - and be able to track it - then we encourage you to use Fedex or UPS.  The prices are a bit expensive, but the reliability and timely service is unmatched.

         Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

         Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of our products. ShowDogVideoPros.com is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

International Lost Shipment Policy

           ShowDogVideoPros.com will notify you by e-mail that your video order has shipped.  If after an appropriate period elapses your video order appears to be lost in transit, please notify us by e-mail.  While we don't control the postal service, we should be able to track your package to its last scan point, and determine the cause of the delay. 

        Since we use International First Class Mail with Delivery Confirmation and Tracking, it is possible to track and locate a so-called "lost package".  If we determine that a package was not delivered due to our error, we will send a replacement shipment at no additional cost to you.

         If instead the loss was due to an error on the part of the customer, ShowDogVideoPros.com will send a replacement shipment at the duplication cost of $5.00 per DVD, plus applicable shipping and handling fees. In the alternative, either ShowDogVideoPros.com or purchaser may decide to cancel the order. If upon agreement the order is canceled, the difference between the actual purchase price and the replacement price ($5.00 per DVD plus shipping and handling fees) will be refunded.

RETURN TO TOP

    Return and Refund Policy

                For orders placed, but NOT yet shipped, you may cancel your order at any time and receive a full refund. For orders that have already shipped, you may return the DVD package UN-OPENED for a refund of the purchase price of the DVD order less shipping and handling expenses.

ShowDogVideoPros.com will refund the purchase price ONLY upon receipt of the UN-OPENED DVD package.

         ShowDogVideoPros.com uses nothing but the highest quality DVD media and products. Occasionally, a DVD will become un-readable, or will skip. If for any reason our DVDs cannot be viewed, we will replace that disc for a $5.00 charge per disc. Shipping will be by US First Class Mail.

WE WILL REPLACE ANY OF OUR DVDs FOR PROVEN SURFACE DEFECTS! 

           This does not mean that we will replace our DVDs for mis-handling.  If one of our discs does not play when you receive it, we will accept the disc on return.  We will then perform a surface scan using sophisticated computer equipment.  If the surface of the disc is bad, we will replace your DVD at NO CHARGE.  If instead we see that the disc has been mis-handled, we will replace that disc for a $5.00 charge per disc. Shipping will be by US First Class Mail.

         If you find that the video DVD products that you receive do not match what you ordered, please notify us immediately (E-mail: showdogvideopros@gmail.com).  We will work quickly and assiduously to correct the order.  In most instances, we will simply ship a new (and correct) set of discs to you at no additional charge.  If instead we determine that you made an error in ordering, we will work with you to fulfill your needs and to achieve your complete satisfaction.  Additional charges may apply.

         There will be no refund in part or in whole for incorrect titling on our videos.  There will be no refund in part or in whole once the video DVD package has been opened and viewed.
 
         ShowDogVideoPros.com reserves the right to change its payment, return and refund policies at any time without prior notice to you. Any changes to these policies will be posted on our website.

RETURN TO TOP

    Quality Assurance Program and Policy

          At ShowDogVideoPros.com quality is our highest priority.  We start in the field at your National Specialty show with highly trained professional videographers focused not only on dog shows and show dogs, but importantly on the unique events of the national specialty show environment.  Our videographers are trained to blend into the fabric of your show to be as unobtrusive as possible, yet also to get the most optimum views feasible of your breed.

            To that end, our video camera equipment and computer technology is all state of the art.  We use high-resolution (over 1,000 lines) Panasonic video cameras integrated with the finest of Mac computer hardware and software.  We have extensively researched our on-line CDN services for both of our On-Demand and LIVE streaming video services and can guarantee highly accessible on-line video 24/7 worldwide.

            At your show, the video is recorded in duplicate from two different sources and by two different means.  In this way we are certain that as long as the camera is running, the redundant recording methodology insures highly reliable video storage.  Each night the video is backed up onto duplicate hard drives in digital format, and in most cases also loaded to our streaming video servers.  There are always at least three copies of the video made each day at the show.  We just don’t want to lose one second of prized content!

            Back at the studio we backup all of the video recorded at your National Specialty onto RAID arrays.  These redundant backup methods also insure secure storage for as long as we hold the video.  During our video editing and titling work, we use duplicate copies of the video to make certain that the original recordings are not harmed in any way.

            Once the final video is ready for duplication, we use multiple methods of error checking to be certain that the content stored on our DVDs is exactly what we rendered as the final product from our computer editing.  Our robotic DVD duplication system uses state of the art error checking during the recording process.  We are 100% certain that we have made an exact image of the video from our computer on to your disc.

            But, we aren’t satisfied with just that.  Although, optical recording media (DVDs) is manufactured to strict criteria, and despite the fact that we use high quality discs, there can still be surfaces errors that contribute to signal degradation in the final product DVD that you receive.  Accordingly, we randomly select (1 disc out of every 50) discs to undergo POST-RECORDING surface testing.  We do a full disc surface scan looking for parity errors, surface defects, and failures.  With this procedure we can identify any defects in manufacturing of the media that we use.

            Our overall studio error rate for disc duplication is about 1 per 500 – 1,000 discs.  In other words, it is uncommon to get a so-called “bad disc”.  Nevertheless, we test rigorously to maintain the highest quality product feasible.   In fact, we are testing 10x (10 times) more discs produced than our error rate.  It is a bit of work, but well worth the effort to be certain that what you receive from our studio is the best that it can be.

WE WILL REPLACE ANY OF OUR DVDs FOR PROVEN SURFACE DEFECTS! 

           This does not mean that we will replace our DVDs for mis-handling.  If one of our discs does not play when you receive it, we will accept the disc on return.  We will then perform a surface scan using sophisticated computer equipment.  If the surface of the disc is bad, we will replace your DVD at NO CHARGE.  If instead we see that the disc has been mis-handled, we will replace that disc for a $5.00 charge per disc. Shipping will be by US First Class Mail.

           We use nothing but the highest grade, industry standard, Digital Video Disc media.  We have burned tens of thousands of discs and only rarely (1 disc out of 500 - 1000) has there been a problem detected with the actual DVD media itself.

RETURN TO TOP

    International Orders Policy


  1. WHEN WILL MY VIDEO DVDs ARRIVE?

    We will notify you of the date that we ship by e-mail.  From that date typical delivery times to most International destinations run about 2 - 3 weeks.  If you ordered shipment by Fedex or UPS, typical delivery times are about one week or less.

  2. DVD ENCODING

    Our videos are encoded in mpeg-2 format (just like the Hollywood movies). They will play in any computer DVD drive, or set-top DVD player connected to your TV.

    Our DVDs are duplicated without country codes or limitations. We have shipped to almost every country on earth, and our DVDs have played everywhere without difficulty.

  3. INTERNATIONAL SHIPPING

    We use International First Class Mail for shipments outside of the US & Canada.  We are advised by the US Postal service that the tracking number assigned for International First Class Mail does not guarantee delivery confirmation, since some countries do not use the same tracking system as the US Postal service.  However, we should be able to track to the last known recipient (which may be the customs agent), if a package is not delivered.

    If your video order is lost in transit, we will NOT be held accountable for that. We don't control the postal service!  In this event, should you wish for us to ship a replacement set of videos, additional charges will apply!

    FEDEX and UPS carriers are the most reliable for International Shipping. If you wish to be completely certain that you will receive your video order - and be able to track it - then we encourage you to use Fedex or UPS.  The prices are a bit expensive, but the reliability and timely service is unmatched.

  4. PAYMENT FOR INTERNATIONAL ORDERS

    We accept all major credit cards, however, our payment gateway through Chase Bank has strict regulations on security and verification processes. Not all countries have approved agreements with Chase. Please check the country listing on our store at checkout. If your country is not listed, we encourage you to use PayPal.  We are now offering direct links to PayPal on our DVD order pages for your convenience.

  5. PAYPAL

    There are 3 ways to use PayPal.

    • Use Your PayPal Account:
      Just click the PayPal button at checkout. At the PayPal page enter your username and password, then complete the transaction.

    • Use your Credit Card on PayPal (you don't need to have a PayPal Account):
      Just click the PayPal button at checkout. When you get to the PayPal page, there will be a link to check out using PayPal without a PayPal account. They have this in small print, so you have to look for it. Then complete the transaction using your credit card info. You won't need your own PayPal account (we have that for you).

    • Send money by e-mail on PayPal:
      Go to the PayPal website and click on the link to send funds to an e-mail address.
      Enter our e-mail address (ibkmd@showdogvideopros.com) and complete the additional information requested.
RETURN TO TOP

    Privacy Policy

Effective February 01, 2008

Our Commitment To Privacy:

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:

This notice applies to all information collected or submitted on the ShowDogVideoPros.com website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name
Address
Email address
Phone number
Credit/Debit Card Information

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

Name
Address
Phone Number

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer any email we receive. We also use e-mail addresses to communicate with you about our products, services, and the status of your order. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security:

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children's Privacy:

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access Or Correct Your Information:

You can access all your personally identifiable information that we collect online at the website. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us:

Should you have other questions or concerns about these privacy policies, please call us at (888) 808-0870 or send us an email at showdogvideopros@gmail.com

RETURN TO TOP

    Credit Card Charge Policy

         Orders received before the video DVDs are produced are called PRE-ORDERS.  We offer significant Discounts and FREE shipping on PRE-orders.  Your payment in advance by credit card, check or cash entitles you to these benefits.

        Your PRE ORDER payment guarantees Discounts, Free Shipping and
        First-in-Line order fulfillment. 

         It works exactly the same as putting a deposit down on a discounted vacation special, or buying an airline ticket in advance of the day of travel, or paying your hotel bill in full at check in.  Your payment in advance secures special pricing.  In our case that is a Discounted Video DVD price and/or FREE shipping and handling.   

RETURN TO TOP

    Streaming Video Terms of Use Policy
       
         YOU AGREE that you have tested your computer resources and Internet connection using our test video, and that you can both see the video of the dogs moving and hear the audio (music, clapping and show sounds) on the computer that you will use for the streaming video feed. If you have not tested your setup, go back and do that now, before you purchase!

         YOU AGREE that the Video Company can only be held responsible for sending the streaming video signal. Once the video stream hits the Internet, it may be affected by the prevailing Internet traffic, number of computers in between yours and the streaming server, service issues at your local Internet Service Provider, and a whole host of other factors that are completely out of the control of the Video Company. These things may affect your ability to view the streaming video, but the Video Company cannot be held responsible for them.

          YOU AGREE that you will be issued a username, password and website link to view the streaming video, and that you will be allowed to use these on only TWO (2) computers (e.g. a laptop and a desktop, or a computer at work and a computer at home). The Video Company will be tracking the streaming video access. Any user violating the two (2) computer allowance will be locked out of the system permanently!    

        IMPORTANT: You may only use one or the other computer at a time - NOT both computers at the same time. Please note that you must test each computer separately to determine whether or not it can receive the video stream (see above).

        YOU AGREE that once you are issued a username, password and website link that you will not share that with any other user. Concurrent logons will be denied. Attempts at concurrent logons will cause the user to be locked out of the system permanently!

         YOU AGREE that if you are locked out of the streaming video system because of attempted concurrent logons, or because of attempting to use more than your two (2) computer allowance, that you will have no other remedy whatsoever. You will NOT receive any refund, either partial or total, for the unused remaing streaming video access time. The only way that you will be able to get back onto the video stream is to make a new purchase, at which time you will be issued a new username, password and link.

        YOU AGREE that should your streaming video feed become interrupted for any reason, that your only remedy will be to work with your local connection and computer resources. The Video Company will be monitoring the streaming video signal that it is sending. If the "send" signal is interrupted because of any failure on the part of the Video Company, then a partial refund of your purchase price may be granted. Any refund will be determined by the length of time of service interruption and other factors, and will be solely at the discretion and decision of the Video Company.


RETURN TO TOP

    Copyright Policy


All content appearing on this Web site is the property of:

ShowDogVideoPros.com
40 Junction Road South Berwick, ME 03908

Copyright © 2008-2011 ShowDogVideoPros.com. All rights reserved.

As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice:

Copyright © 2008-2011 ShowDogVideoPros.com. All rights reserved.


RETURN TO TOP