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Fall Tour Video Shipping & Update Info

DVD Post-Production takes 6-8 weeks **after** the show.  Editing, labeling/titling every dog on-screen, and DVD authoring/duplication is a laborious process.  We appreciate your patience!

Note that the entire show video for every National is available on-line via streaming video.
(Nominal subscription fees apply.)

SHIPPING SCHEDULE

BCSA2015   Border Collie Society of America
Shipped Thursday, November 05, 2015.

OESCA2015   Old English SheepDog Club of America
Shipped Monday, November 09, 2015.

SCA2015   Samoyed Club of America
Shipped Wednesday, November 18, 2015.

NSDTR(US)2015   Nova Scotia Duck Tolling Retriever Society (US)
Shipped Friday, November 20, 2015.

ESSFTA2015   English Springer Spaniel Field Trial Association
Shipped Monday, November 23, 2015.

DPCA2015   Doberman Pinscher Club of America
Shipped Monday, November 30, 2015.

GRCA2015   Golden Retriever Club of America
Shipped Thursday, December 03, 2015.

PWCCA2015   Pembroke Welsh Corgi Club of America
Shipped Monday, December 07, 2015.

SCWTCA2015   Soft-Coated Wheaten Terrier Club of America
Shipped Monday, December 07, 2015.

ATCA2015   Airedale Terrier Club of America
Shipped Monday, December 07, 2015.

GSDCA2015   German Shepherd Dog Club of America
Shipped Friday, December 11, 2015.

FBDCA2015   French Bulldog Club of America
Shipped Wednesday, December 16, 2015.

ABA2015   American Bullmastiff Association
Shipped Monday, December 21, 2015.

ESAA2015   English Setter Association of America
Shipped Saturday, December 19, 2015.

AHCA2015   Afghan Hound Club of America
Shipped Monday, December 21, 2015.

BCA2015   Briard Club of America
Shipped Tuesday, December 22, 2015.

SHCA2015   Siberian Husky Club of America
Shipped Wednesday, December 30, 2015.

ACA2015   Akita Club of America
Shipped Monday, January 04, 2016.

GDCA2015   Great Dane Club of America
Shipped Wednesday, January 06, 2016.

AMCA2015   Alaskan Malamute Club of America
Shipped Monday, January 11, 2016.

ABC2015   American Brittany Club
Shipped Tuesday, January 12, 2016.

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Change Devices Ticket


Thank you for contacting us.  We allocate three (3) Devices per account at signup.  A "device" may be a physical device such as a PC, laptop, tablet or phone.  Browsers are also considered as "devices", which means that using Firefox, Internet Explorer and Safari or Chrome on one computer will still count as three devices.

Over 90% of our customers access the streaming video using a single browser on a single device.  Some folks use two devices, like a PC and a tablet.  It is rare for a customer to require 3 or more devices.

If for some reason you require a CHANGE to your list of allowed devices, there are three options for you to consider.

1) Setup a new account and purchase another streaming video pass appropriate to your needs.  This may be the quickest and cheapest way to get access to three more devices.  It is OK to use the same name and e-mail address; just change the username on the new account.  Our streaming video passes run from $2.95 - $99.95.

2) Delete one Device.  If you have activated all three of the allowed devices and now want to add a fourth, we will need to delete one of the prior devices to make room for the new one.  We will need to find out which device to delete.  Run the diagnostics (blue button below) on the device to delete and send it to us.  If you no longer have access to that device, run diagnostics on the other two devices that you want to remain active and send those reports to us.

Once we have the info, we will send a payment link for the $25.00 processing fee to make this change.  Please note that it requires some time to reprogram your account and propagate the change on our servers.  Typically it only takes 1 - 2 hours, but depending on timezone differences, and server load based on our filming schedule, it may take up to 12 - 24 hours to make the change for you.

3) Delete ALL Devices.  This is basically a complete reset of your account.  We charge a $50.00 processing fee to make this change.  Please note that it requires some time to reprogram your account and propagate the change on our servers.  Typically it only takes 1 - 2 hours, but depending on timezone differences, and server load based on our filming schedule, it may take up to 12 - 24 hours to make the change for you.







Dated March 01, 2016