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Fall Tour Video Shipping & Update Info

DVD Post-Production takes 6-8 weeks **after** the show.  Editing, labeling/titling every dog on-screen, and DVD authoring/duplication is a laborious process.  We appreciate your patience!

Note that the entire show video for every National is available on-line via streaming video.
(Nominal subscription fees apply.)

SHIPPING SCHEDULE

BCSA2015   Border Collie Society of America
Shipped Thursday, November 05, 2015.

OESCA2015   Old English SheepDog Club of America
Shipped Monday, November 09, 2015.

SCA2015   Samoyed Club of America
Shipped Wednesday, November 18, 2015.

NSDTR(US)2015   Nova Scotia Duck Tolling Retriever Society (US)
Shipped Friday, November 20, 2015.

ESSFTA2015   English Springer Spaniel Field Trial Association
Shipped Monday, November 23, 2015.

DPCA2015   Doberman Pinscher Club of America
Shipped Monday, November 30, 2015.

GRCA2015   Golden Retriever Club of America
Shipped Thursday, December 03, 2015.

PWCCA2015   Pembroke Welsh Corgi Club of America
Shipped Monday, December 07, 2015.

SCWTCA2015   Soft-Coated Wheaten Terrier Club of America
Shipped Monday, December 07, 2015.

ATCA2015   Airedale Terrier Club of America
Shipped Monday, December 07, 2015.

GSDCA2015   German Shepherd Dog Club of America
Shipped Friday, December 11, 2015.

FBDCA2015   French Bulldog Club of America
Shipped Wednesday, December 16, 2015.

ABA2015   American Bullmastiff Association
Shipped Monday, December 21, 2015.

ESAA2015   English Setter Association of America
Shipped Saturday, December 19, 2015.

AHCA2015   Afghan Hound Club of America
Shipped Monday, December 21, 2015.

BCA2015   Briard Club of America
Shipped Tuesday, December 22, 2015.

SHCA2015   Siberian Husky Club of America
Shipped Wednesday, December 30, 2015.

ACA2015   Akita Club of America
Shipped Monday, January 04, 2016.

GDCA2015   Great Dane Club of America
Shipped Wednesday, January 06, 2016.

AMCA2015   Alaskan Malamute Club of America
Shipped Monday, January 11, 2016.

ABC2015   American Brittany Club
Shipped Tuesday, January 12, 2016.

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Shipping & Delivery Policy


US Domestic Shipping Policy

At this time, ShowDogVideoPros.com ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands by First Class Mail with Delivery Confirmation Tracking.  Orders over 13 ounces in weight (typically greater than a 6 - DVD disc package) require Priority Mail rates.  Applicable shipping and handling fees may be charged, as indicated at the time of purchase

US Domestic Lost Shipment Policy

ShowDogVideoPros.com will notify you by e-mail that your video order has shipped.  If after an appropriate period elapses your video order appears to be lost in transit, please notify us by e-mail showdogvideopros@gmail.com .  While we don't control the postal service, we should be able to track your package to its last scan point, and determine the cause of the delay.

Since we use First Class Mail with Delivery Confirmation and Tracking, it is possible to track and locate a so-called "lost package".  If we determine that a package was not delivered due to our error, we will send a replacement shipment at no additional cost to you.

If instead the loss was due to an error on the part of the customer, ShowDogVideoPros.com will send a replacement shipment at the duplication cost of $10.00 per DVD, plus applicable shipping and handling fees.  In the alternative, either ShowDogVideoPros.com or the purchaser may decide to cancel the order.  If upon agreement the order is canceled, the difference between the actual purchase price and the replacement price ($10.00 per DVD plus shipping and handling fees) will be refunded.

In the rare circumstance that a shipment is both undelivered and untrackable, ShowDogVideoPros.com will send a replacement shipment at no additional cost to you.

International Shipping Policy

ShowDogVideoPros.com ships merchandise to International destinations using International First Class Mail with Delivery Confirmation Tracking.  Additional fees do apply.  Please contact us by e-mail showdogvideopros@gmail.com for custom shipping cost quotations using alternative carrier services (FEDEX).

We are advised by the US Postal service that the tracking number assigned for International First Class Mail does not guarantee delivery confirmation, since some countries do not use the same tracking system as the US Postal service.  However, we should be able to track to the last known recipient (which may be the customs agent), if a package is not delivered.

FEDEX is the most reliable for International Shipping.  If you wish to be completely certain that you will receive your video order - and be able to track it - then we encourage you to use Fedex.  The prices are a bit expensive, but the reliability and timely service is unmatched.

Customs and import duties may be applied to International orders when the shipment reaches its destination.  Such charges are the responsibility of the recipient of an order and vary from country to country.  Contact your local customs office for details.

Shipping laws are different in each country.  It is your responsibility to check with your Customs office to verify whether the country to which we are shipping permits the receipt of video products.  ShowDogVideoPros.com is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

International Lost Shipment Policy

ShowDogVideoPros.com will notify you by e-mail that your video order has shipped.  If after an appropriate period elapses your video order appears to be lost in transit, please notify us by e-mail showdogvideopros@gmail.com .  While we don't control the postal service, we should be able to track your package to its last scan point, and determine the cause of the delay.

Since we use International First Class Mail with Delivery Confirmation and Tracking, it is possible to track and locate a so-called "lost package".  If we determine that a package was not delivered due to our error, we will send a replacement shipment at no additional cost to you.

If instead the loss was due to an error on the part of the customer, ShowDogVideoPros.com will send a replacement shipment at the duplication cost of $10.00 per DVD, plus applicable shipping and handling fees.  In the alternative, either ShowDogVideoPros.com or the purchaser may decide to cancel the order.  If upon agreement the order is canceled, the difference between the actual purchase price and the replacement price ($10.00 per DVD plus shipping and handling fees) will be refunded.


March 01, 2016