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Returns & Refunds Policy
ShowDogVideoPros
Returns & Refunds Policy

Overview This policy applies to Movie products on USB Flash Drives, DVD, and Blu-Ray discs. For Streaming Video cancellations and refunds, please review our streaming video terms of use.

ShowDogVideoPros.com makes every reasonable effort to ship orders the next business day (note that for orders placed on a Sat, Sun or holiday, the next business day will be Mon-Fri). If your order is placed in advance of a show, or during a show (a so-called "PRE-PRODUCTION" order) then shipment will be as soon as the DVDs are produced.

***IMPORTANT*** ShowDogVideoPros.com makes every effort to produce fully edited and titled video Movies within two - eight calendar weeks following an event. However, at certain show seasons (April/May/June and September/October/November) additional production time may be required.
1. Orders in Production For orders placed, but NOT YET shipped, you may cancel your order at any time and receive a FULL REFUND. This condition typically applies to Pre-Production orders, where there may be a wait time between placing your order and physical shipment.

2. Orders that have Shipped For orders that have already shipped, you must return the Movie package UN-OPENED for a refund. You will receive a refund of the purchase price of the Movie order, less shipping and handling expenses plus a 20% re-stocking fee.

ShowDogVideoPros.com will refund the purchase price (less S/H and 20% re-stocking Fee) ONLY upon receipt of the UN-OPENED Movie package.
The Movies are shipped in plain white shipping containers. These MUST BE UN-OPENED AND IN TACT when the package is returned, in order to qualify for a refund.

3. Orders of SALE Products From time to time, ShowDogVideoPros.com will offer "Discounts" or "Sales" on post-production products. These pertain to Movie videos already produced and in stock. Such products are offered in "as is" condition.

There are NO REFUNDS and NO RETURNS available on discounted Sale products from ShowDogVideoPros.com.
4. Damaged Merchandise ShowDogVideoPros.com uses nothing but the highest quality USB and DVD media and products. Occasionally, a DVD will become un-readable, or will skip. We will replace any of our DVDs for proven Surface Defects.

This does not mean that we will replace our DVDs for mis-handling. If one of our discs does not play when you receive it, we will accept the disc on return. You will be responsible for packaging the disc, and shipping expenses to return the disc to us.

We will then perform a surface scan using sophisticated computer equipment. If the surface of the disc is bad, we will replace your DVD at NO CHARGE. If instead we see that the disc has been mis-handled, we will replace that disc for a $10.00 charge per disc. Shipping will be by US First Class Mail.

5. Incorrect Order If you find that the video Movie products that you receive do not match what you ordered, please notify us immediately by E-mail: showdogvideopros@gmail.com. We will work quickly and assiduously to correct the order. In most instances, we will simply ship a corrected replacement set of discs to you at no additional charge.

If instead we determine that you made an error in placing your order, we will work with you to fulfill your needs and to achieve your complete satisfaction. Additional charges may apply.

6. Incorrect Titling There will be no refund in part or in whole for incorrect titling on our videos.

7. Policy Changes ShowDogVideoPros.com reserves the right to change its payment, return and refund policies at any time without prior notice to you. Any changes to these policies will be posted on our website.



Dated March 01, 2020

© Copyright 2008 - 2020 TNG Digital Media Services, Inc.  dba  ShowDogVideoPros
No portion of this website may be reproduced in part or in whole.
All rights reserved.

LEGAL TERMS OF USE:  MOVIES ON FLASH DRIVE, DVD, OR BLU-RAY SERVICE
ShowDogVideoPros.com & TNG Digital Media Services, Inc. (hereinafter the Video Company) has the right to refuse to sell to anyone at any time.  The Video Company is not willing to sell any of its products to persons or businesses that rent, or intend to rent, the materials they purchase to other persons for a fee.  Each person who directly, or indirectly through another, makes a purchase on this website or who breaks the seal on a Movie Media Device is certifying that they are not purchasing, and have not asked anyone else to make a purchase for their benefit, for purpose of renting those materials to others for a fee.

LEGAL TERMS OF USE:  STREAMING VIDEO SERVICE
Upon purchase of streaming video access from ShowDogVideopros.com & TNG Digital Media Services, Inc., you are granted an individual license to view the video for as long as the Video Company maintains an active website, up to a period of 100 years from the date of purchase.  Video playback is for personal use only and licensed solely to the original owner of the account.  Replication or storage of any of the videos streamed from the Video Company is prohibited.
Any content viewed through our service, are for your personal and non-commercial use only.  During your ShowDogVideoPros.com membership, we grant you a limited, non-exclusive, non-transferable, license to access the Video Company Streaming Service and view movies and ShowDog TV shows through the service on a streaming-only basis for that purpose.  Except for the foregoing limited license, no right, title or interest shall be transferred to you.